At Ezra Microwave, customer satisfaction is important to us. This Refunds and Returns Policy explains the conditions, time frames, and process for returns and refunds on purchases made through our website.
Return Eligibility
You may request a return if the product you receive is damaged, defective, or incorrect. To be eligible for a return, the request must be made within 7 days from the date of delivery. The product must be unused, in its original condition, and include all original packaging and accessories.
Return Request Process
To initiate a return, please contact our support team within 7 days of delivery with your order details and a clear description of the issue. Requests submitted after this time frame may not be accepted.
Inspection and Approval
Once the returned item is received, it will be inspected within 3 to 5 business days. If the return is approved, the product will be processed according to the applicable resolution.
Refund Time Frame
If a refund is approved, it will be processed within 7 to 10 business days after inspection approval. Refunds are issued only after the returned item successfully passes inspection.
Non-Returnable Items
Products showing signs of use, physical damage after delivery, missing parts, or incomplete packaging may not qualify for a return or refund.
Exchanges
If eligible, defective or damaged products may be replaced with the same or an equivalent item. Exchange processing typically takes 7 to 10 business days after approval.
Policy Updates
Ezra Microwave reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Information
For return or refund requests, please contact us at:
[email protected]